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Podcasts for agents of the First National Real Estate Network.
The show that gives you the insider scoop on real estate, right from the industries experts. Join us as we navigate the intricate and fascinating world of real estate.
In each episode we meet industry professionals from inside and outside the First National Real Estate network and ask them questions that we absolutely know you want the answers to.
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Episode 4. The Power of the Net Promoter Score (NPS)
In this episode Lee Woodward interviews Joel Davis the owner of Image Property a property management company looking after more than 5000 properties.
Joel has a team of 23 staff working in Australia and another 18 staff supporting them from the Philipines and he is a major support of the Net Promoter Score (NPS) system which measures customer satisfaction. In this episode we hear how Joes has used NPS to improve his business as well as to incentivise his staff.